iPhone Compatibility: The Carity App requires an iPhone running iOS 16.0 or later.
Apple Watch Compatibility: watchOS 9.0 or later is required.
iPhone Compatibility with watchOS Versions:
iOS 16: Compatible with watchOS 9
iOS 17: Compatible with watchOS 10
iOS 18: Compatible with watchOS 11
Note: Some newer Apple Watches require newer iOS versions. We recommend to update the older iPhone’s iOS to the latest version available for your phone. In case of purchase, make sure an Apple Watch is compatible with iOS on your phone.
Regional Availability:
The Carity App is currently available exclusively in Switzerland.
Carity-P is designed specifically for participants enrolled in clinical studies.
Steps to Download:
Open the App Store (iOS)
Search for “Carity” or “Carity-P” based on your participation type.
Download the appropriate app.
3. Activating the Carity App
Launch the App on your smartphone.
Allow notification permissions when prompted to receive reminders and alerts.
Scan the QR Code provided by your Care Team to unlock app features and receive your unique Participant ID (no personal data like name or date of birth is collected).
Follow instructions in the app to set up your Profile.
Troubleshooting QR Code Scanning:
Ensure camera permissions are enabled.
iOS: Go to Settings > Privacy & Security > Camera > Enable Carity.
If the issue persists, contact: feedback+help@carity.care or navigate to Profile > Info > Feedback & Support within the app.
4. Setting Up Permissions
You will be prompted to grant permissions to the Carity App when adding your wearable. If you did not allow full data access during this process, you can adjust the permissions anytime through your mobile phone settings. While you can also revoke these permissions, please note that most of Carity’s features will become unavailable without proper data access.
Apple Health (iOS):
Grant access to Apple Health to read workout data, heart rate, and other key metrics:
Open the Health App on your iPhone.
Go to Settings > Privacy.
Tap Apps > Carity.
Enable all data categories.
Location Permissions:
Carity does NOT require location access.
However, some smartwatches or their companion apps may need location services enabled for accurate data (e.g., VO₂max, 6 minutes walking distance estimation based on elevation changes).
5. Performing a Trial Workout (Recommended)
After setup, perform a short trial workout (walking, running, stairs, or dancing) — at least 2 minutes — to trigger data syncing.
Wait for data to flow into Carity — syncing times vary depending on your device and system.
Tip: While a real workout is ideal, a short movement simulation can also trigger data syncing. However, some smartwatches or their companion apps may prompt you to delete short workouts (typically under 10 minutes). If you choose to delete it, the workout will not appear in Carity. For this trial workout, we recommend keeping it to ensure successful data syncing.
6. Need Help?
If you encounter installation issues or need further guidance:
Allow notification permissions when prompted to receive reminders and alerts.
Scan the QR Code provided by your Care Team to unlock app features and receive your unique Participant ID (no personal data like name or date of birth is collected).
Follow instructions in the app to set up your Profile.
Troubleshooting QR Code Scanning:
Ensure camera permissions are enabled.
Android: Go to Settings > Security & Privacy > Permission Manager > Camera > Enable Carity.
If the issue persists, contact: feedback+help@carity.care or navigate to Profile > Info > Feedback & Support within the app.
4. Setting Up Permissions
You will be prompted to grant permissions to the Carity App when adding your wearable. If you did not allow full data access during this process, you can adjust the permissions anytime through your mobile phone settings. While you can also revoke these permissions, please note that most of Carity’s features will become unavailable without proper data access.
Health Connect (Android):
Grant Health Connect permissions to read workout data, heart rate, and other key metrics:
Open Health Connect (search on your phone or look into settings)
Go to App Permissions > Carity.
Enable all health data permissions.
Allow background activity to ensure continuous data syncing: Open Settings > Apps > Carity > Battery Usage. Select “Allow Background Activity”.
Location Permissions:
Carity does NOT require location access.
However, some smartwatches or their companion apps may need location services enabled for accurate data (e.g., VO₂max, 6 minutes walking distance estimation based on elevation changes).
5. Performing a Trial Workout (Recommended)
After setup, perform a short trial workout (walking, running, stairs, or dancing) — at least 2 minutes — to trigger data syncing.
Wait for data to flow into Carity — syncing times vary depending on your device and system.
Tip: While a real workout is ideal, a short movement simulation can also trigger data syncing. However, some smartwatches or their companion apps may prompt you to delete short workouts (typically under 10 minutes). If you choose to delete it, the workout will not appear in Carity. For this trial workout, we recommend keeping it to ensure successful data syncing.
6. Need Help?
If you encounter installation issues or need further guidance:
